How can we help?
Real humans answer every message. Most questions are covered below; if yours isn't, send us a note and we'll reply within one business day.
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Common questions
How do I cancel my subscription?
Open Billing from your dashboard and choose Cancel plan. Monthly plans keep everything until the end of the month you've paid for, then move to Free. Yearly plans are a 12-month commitment: they keep their plan until the term ends and aren't prorated. Once you cancel, you won't be charged again.
Where are my exams?
Every exam you make lives in your library, under Exams, organized by class. They stay there as long as your account is active. Use search and the filters to find a specific one. If you're missing an exam you made as a guest preview, sign in with the account you used to claim it within 30 days.
Why was my exam rejected or flagged?
An exam can fail to make for a few reasons: the upload was unreadable (a damaged PDF or a blurry photo), there wasn't enough material to write the number of questions you asked for, or our content check flagged something that looked off. If an exam fails to make, you are not charged. Try a clearer source or a narrower focus, and if you're still stuck, send the exam ID below and we'll take a look.
Can I get a refund?
Yes, in clear cases: duplicate charges, exams that took credits but never arrived, an unintended renewal in the first 24 hours. A person reviews every request. Yearly plans are a commitment and aren't refunded for a change of mind, and we don't refund credits already spent on finished exams. Use the form below with category Billing and we'll work with you.
Can I change my email or phone number?
Yes. Write to us with your account email and the change you need. New phone numbers go through verification on the new number; if you've lost access to your old number, we'll verify your identity another way.
Are my uploaded materials used to train AI?
No. Your uploads and exam content are processed only to make and grade your exams. Every request is opted out of training, and the services we work with contractually exclude it. See the Privacy Policy for the full disclosure.